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FREQUENTLY ASKED QUESTIONS

POLYSPORIN® products are available in most major Drug and Grocery retailers.

Yes, POLYSPORIN® products do eventually expire – you can find the expiration date on the product packaging. We don't recommend using any POLYSPORIN® products beyond their expiration date.

POLYSPORIN® Topical Antibiotics are appropriate for all ages. Always read and follow the label before using POLYSPORIN® products. We also offer a POLYSPORIN® Kids Cream that provides soothing pain relief for added comfort.

Don’t See Your Question? Visit Our FAQ Page.

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EMAIL US

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Call Us

For an immediate response or to report an adverse event or a side effect from our products, please call us toll free at: 1-800-361-8068 (For TTY service dial 7-1-1, or your preferred relay service). We also accept calls through the Canada Video Relay Service. M-F 9-5:30 ET. For all other comments, questions, and feedback about our products, please email us. Please note: our response time to emails is typically between 48-72 hours.

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FIND THE RIGHT POLYSPORIN® FOR YOU

Looking for something specific? Check out our full product lineup for relief of everyday wounds, eye and ear conditions, skin issues and more.

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EMERGENCY AND MEDICAL ADVICE

It’s important for us to hear about any safety concerns you may have about our products. However, if you have a medical emergency or if you need specific medical advice, you should contact your doctor, healthcare professional, poison control centre, or your local emergency room.

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#1 FOR A REASON

POLYSPORIN® is the #1-selling brand* Canadians trust to heal everyday wounds fast.

Find Out Why